Choose how you would like to log in.
Partners & Retailers (B2B)
Log in using the email address connected to your company profile. If you would like to become a retail partner, please contact our Sales team.
Consumer
Log in to your customer account using your email adress to access your order history. You can also shop without an account using guest checkout.
Frequently Asked Questions
Partner
I cannot see my retail pricing
Make sure you are logged in with the email address connected to your approved partner account.
Retail pricing is only available to registered partners. If you are using the correct email address and still cannot see your pricing, please contact us.
I cannot see my company on my profile
Your company is linked to the email address that has been approved to place orders on its behalf.
Make sure you are logged in using your individual company email address. Shared accounts and generic email addresses, such as info@ addresses, are generally no longer accepted due to safety reasons.
If your company is still not displayed, please contact us.
Consumer
I CANNOT SEE MY PAST ORDERS
Your order history is linked to the email address used when placing your orders. Make sure you are logged in with the same email address.
Orders placed using another email address will not appear in your account. Please contact us if you wish to change your email adress to keep your order history.
I cannot find my country in checkout
If your country is not available at checkout, we currently do not offer online ordering to your location.
I don't have access to my old email adress
We can change your email adress. Please contact customer service and include your name, current or previous adress or order confirmation.
General
I DID NOT GET A VERIFICATION CODE
The verification code is sent to the email address you entered when signing in. Please check that your email address is correct and look in your spam or junk folder. You can also request a new code. If you still do not receive it, please contact us.
Where can I find my password?
Snigel Shop uses passwordless login. Simply enter your email address and complete two-factor authentication to access your account.
My problem is not listed here
Please contact us and describe the issue you are experiencing. If your question concerns your account or an order, please contact us from the email address associated with your account or order.