Need help or have a question? Our team is here to assist with product questions, orders, website issues, documentation requests, or any other enquiries.
Frequently Asked Questions
General
I want to cancel my order
The fastest way to cancel or return your order is to use the Return & Withdraw form.
How do I use and take care of my product?
Please visit our Guide Portal to see more details on how to use our products and take care of them.
If you can't find what you are looking for, fill out the form and we will forward your question to a product specialist.
Where can I find my password?
Snigel Shop uses passwordless login. Simply enter your email address and complete two-factor authentication to access your account.
What countries do you ship to?
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia (Czech Republic), Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We are working on getting our products available in Denmark and France.
I CANNOT SEE MY PAST ORDERS
Your order history is linked to the email address used when placing your orders. Make sure you are logged in with the same email address.
Orders placed using another email address will not appear in your account. Please contact us if you wish to change your email adress to keep your order history.
I cannot find my country in checkout
If your country is not available at checkout, we currently do not offer online ordering to your location.
I don't have access to my old email adress
We can change your email adress. Please contact customer service and include your name, current or previous adress or order confirmation.
I DID NOT GET A VERIFICATION CODE
The verification code is sent to the email address you entered when signing in. Please check that your email address is correct and look in your spam or junk folder. You can also request a new code. If you still do not receive it, please contact us.
I have an urgent matter
You can find more detailed contact details on this page.
Please note that we do not provide product advice or recommendations by phone. For product-related questions, please fill out the form and we will connect you with the appropriate product specialist.
B2B & Retail
I cannot see my retail pricing
Make sure you are logged in with the email address connected to your approved partner account.
Retail pricing is only available to registered partners. If you are using the correct email address and still cannot see your pricing, please contact us.
I cannot see my company on my profile
Your company is linked to the email address that has been approved to place orders on its behalf.
Make sure you are logged in using your individual company email address. Shared accounts and generic email addresses, such as info@ addresses, are generally no longer accepted due to safety reasons.
If your company is still not displayed, please contact us.